New Concierge Services Proposed for CLEAR Members at Cleveland Hopkins
Cleveland Hopkins International Airport may soon offer expanded personalized assistance for travelers through a proposed amendment to the existing agreement with Alclear LLC, doing business as CLEAR. Under Emergency Ordinance 1368-2026, the Director of Port Control would be authorized to add "CLEAR Concierge Services" to the current lease, providing enrolled members with dedicated staff to assist them through the airport.
What's in the file
The Department of Port Control is seeking authority to enter into a second amendment to Lease by Way of Concession No. CT 3001-LS 2019*015. This amendment would introduce a fee-based meet-and-assist service specifically for enrolled CLEAR members.
According to the Legislative Summary - CLEAR - 2nd Amendment 102626, the new services include:
- Landside to Airside assistance: Escorting passengers from curbside arrival through a designated CLEAR lane and security screening to their gate, an airline lounge, or another authorized airside destination.
- Airside to Landside assistance: Escorting arriving passengers from their gate, or through the U.S. Customs process, to baggage claim or curbside pickup.
This service aims to pair users with a CLEAR Ambassador to guide them from the curb to the front of the security line or the gate Upgraded Points. The amendment specifies that no additional airport space will be required to provide these services. CLEAR will pay the airport a fee equal to 10% of the gross revenues generated by these concierge services.
The current contract details for AlClear, LLC are as follows:
| Item | Detail |
|---|---|
| Lease Number | CT LS 3001 2019*015 |
| Term/Expiration | (5) yrs. Plus (1) five yr. option |
| Revenue Share | 10% of Gross Revenue |
Who may be affected
- Enrolled CLEAR members: Travelers who can access personalized escort and meet-and-assist services for a fee.
- Department of Port Control: The department responsible for managing the concession and lease agreement.
- Cleveland Hopkins International Airport: The location where the expanded services and kiosks will operate.
Status and timeline
2026-11-05: Ordinance 1368-2026 was introduced and received its first reading.
Residents can verify these details by reviewing the official record for File No. 1368-2026 on the Cleveland City Council website.
Source record
- File
- 1368-2026
- Type
- Emergency Ordinance
- Status
- First Reading
- Committee
- City Council
- Introduced
- November 4, 2026
Official documents
- 1368-2026-Amend LBWOC w CLEAR to add concierge services
- 1368-2026-Legislative Summary - CLEAR - 2nd Amendment 102626