Cleveland to Renew Critical Billing System Support Services
The Cleveland Department of Public Utilities is extending its support for the digital systems that manage water and electric services for city residents. Through the passage of emergency ordinance 598-2026, the city has authorized the Director of Public Utilities to exercise a second one-year renewal option with Kyndryl, Inc. to maintain the Oracle Customer Care and Billing (CC&B) system.
What's in the file
The ordinance authorizes a one-year contract extension for professional services related to the hosting and support of the Oracle CC&B system. According to the 598-2026 Legislative Summary, this system is considered mission-critical for the city's utility operations.
The scope of the agreement includes:
- Hosting and support services for the CC&B system, which manages customer billing, meter reading, meter inventory, and customer appointments.
- Management of the physical hardware, including application, database, and web servers, located at a secure datacenter.
- Provision of a disaster recovery site.
- Help desk services to support the application, its software environment, and the hardware configuration.
- Participation in various projects related to scheduling software, metering, and reporting.
The extension is intended to ensure that services continue uninterrupted, as the current arrangement must be in place by August 31, 2026.
| Item | Details |
|---|---|
| Anticipated total cost for extension | $684,880 |
| Contract term | one (1) year |
| CWD Fund | 52 Sub Fund 001 |
| CPP Fund | 58 and Sub Fund 001 |
Who may be affected
- Department of Public Utilities: Requires continuous operation of the CC&B system to manage billing and meter data.
- Division of Water: Utilizes the system for customer billing and service management.
- Cleveland Public Power: Utilizes the system for electric utility customer management.
- Kyndryl, Inc.: The designated vendor providing hosting and technical support services.
Status and timeline
- May 7, 2026: The emergency ordinance was introduced.
- Passed: The ordinance has officially passed through City Council.
Residents can verify the details of this legislation by reviewing the official record at the Cleveland City Council website.
Source record
- File
- 598-2026
- Type
- Emergency Ordinance
- Status
- Passed
- Committee
- City Council
- Introduced
- May 6, 2026
Official documents
- 598-2026-Exercise second option to renew CT 2002- PS 2024-277 Kendryl for Oracle Customer Care and Billing
- 598-2026 Legislative Summary
- FINAL VERSION City Record June 24, 2026 - Page 25