Cleveland Updates Utility Billing Support Systems

Cleveland residents who receive water or electric services may see updates to the backend systems that manage their accounts following the passage of emergency ordinance 586-2026. This legislation allows the Department of Public Utilities to secure contracts for the Oracle Customer Care and Billing system, which provides the technical framework for managing utility accounts.

What's in the file

The ordinance amends a previous measure, Ordinance No. 325-2025, to authorize the Department of Public Utilities to enter into one or more requirement contracts. According to the 586-2026 Legislative Summary, these contracts will provide the hosting, managed services, and software support necessary for the following functions:

The department stated these services are vital for operations to provide accurate information to customers. The specific terms and costs are as follows:

ItemDetails
Initial Contract Term2 years
Renewal OptionsTwo 1-year options
Estimated Initial Cost$5,000,000

Funding for the initial two-year period will be drawn from the general operating funds of Cleveland Water (CWD 52-001) and Cleveland Public Power (CPP 54-001).

Who may be affected

Status and timeline

  1. 2026-05-11: Ordinance 586-2026 was read and referred to administrative review.
  2. 2026-06-25: The Utilities Committee recommended the ordinance for approval.
  3. 2026-07-15: The Committee of the Whole recommended the ordinance for approval, and City Council approved it as amended.

Residents can verify the details of this legislation by reviewing the official source record.

Contract Term Breakdown
Initial Term2 years
Option 11 years
Option 21 years

Source record

File
586-2026
Type
Emergency Ordinance
Status
Passed
Committee
City Council
Introduced
May 6, 2026

View on Cleveland Legistar

Official documents

Sources